Question 1

Are Alof products made of pure silk?

Accepted Answer

Yes — every scarf, shawl, and painting is crafted from 100% pure silk, sourced and finished in Azerbaijan.

Question 2

Are the designs really limited edition?

Accepted Answer

Each design is produced in a limited quantity to preserve exclusivity. Once a series sells out, it is not reprinted.

Question 3

Do products come in gift packaging?

Accepted Answer

Every Alof piece is delivered in a signature gift box at no extra cost.

Question 4

Can I order a custom silk painting?

Accepted Answer

Yes, we accept commissions for custom silk paintings. Contact us with your idea and our atelier will respond within two business days.

Question 5

Which payment methods do you accept?

Accepted Answer

We accept Visa and Mastercard online (via Kapital Bank), and cash or POS terminal on delivery within Azerbaijan.

Question 6

Is online payment secure?

Accepted Answer

All online payments are processed over SSL-encrypted connections by a licensed payment provider. Alof does not store card details.

Question 7

Can I pay in installments?

Accepted Answer

Installment plans are available for orders over 200 ₼ through partner banks — select the option at checkout.

Question 8

How long does delivery take?

Accepted Answer

Baku: 1-2 business days. Regions of Azerbaijan: 3-5 business days. International: 7-14 business days.

Question 9

How much does shipping cost?

Accepted Answer

Shipping is free on orders over 100 ₼. Below that, delivery within Azerbaijan is 10 ₼; international rates are calculated at checkout.

Question 10

Can I return or exchange an item?

Accepted Answer

Returns and exchanges are accepted within 14 days, provided the item is unused and in its original packaging.

Question 11

What data do you collect?

Accepted Answer

Only what is needed to fulfil your order: name, contact details, and delivery address. We never sell personal data.

Question 12

How is my data protected?

Accepted Answer

Data is stored on encrypted servers and accessible only to authorized staff.

Question 13

Intellectual property

Accepted Answer

All designs, patterns, photographs, and texts on this site are the property of Alof and may not be reproduced without written permission.

Question 14

Order acceptance

Accepted Answer

An order is confirmed once payment is authorized or, for cash on delivery, once our team verifies the order by phone.

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